HAMP and Foreclosure News
There are now new HAMP metrics available for lender compliance. The report uses a new dashboard that has timetables for the full implementation of the HAFA (home affordable foreclosure alternative) and also the 2MP (2nd lien modification program).
The metrics allow officials to monitor homeowner experiences and include statistics on the time taken to answer incoming calls, how long it takes to resolve any complaints and what the outcome was for any homeowners that were not eligible for a modification or were unable to convert to a permanent modification.
This is important for a number of reasons, many applicants have been complaining of poor service through the modification program, of unresolved complaints, lost paperwork etc. Hopefully by monitoring the servicers performance officials will be able to take necessary steps to improve the general administration of the Home Affordable Modification Program service.



